We sincerely thank you and appreciate your business. Our primary goal is to make you a satisfied customer. We understand though that in some cases you want to return the item for a refund. Here is our return policy:

* No restocking fee for a return item. * The returned item must be in our possession within 30 days of the date you received it.
* Returned items must be in the original condition, not worn or altered and should be returned with all original documents. * All tag and inserts found on some of our items has to be intact.
* Abuse of our return policy will not be tolerated. We reserve the right to refuse full refund for excessive returns by a customer. * Shipping and insurance cost are non refundable.
* If you got a Free Shipping for a Product and If the product is returned we will refund only the item price minus our standard shipping and handling fee of $4.99. * If you are returning an item for exchange please be informed that you will have to pay for shipping and handling for reshipment.
* Please make sure you sent us the Order Number, Your Name and Address along with the package. This will ensure that we have all information required for processing the Refund. If you have any questions about us or our products please always feel free to write to us. Our Email address is [email protected] We have really good turnaround time. So you can pretty much expect reply with in hours.

If you would like to mail us here is our address: Gem Avenue.com
400 East Arrowhead Drive Charlotte NC 28213