At ILoveSexy.com, your business is important to us and we do our best to ensure that you are happy with your order. However, if you are not satisfied with your purchase, most items can be returned within 14 days for a refund/exchange. Items must be:

* Unworn or without signs of wear * Not missing any parts
* In original packaging For health reasons, we do not allow returns of panties or stockings once the packaging has been opened. Pet costumes are also not refundable.
Items marked as clearance/closeout/final sale are not refundable. To return/exchange your item, start by filling out our return request. Our customer service department will send you a confirmation email with a return merchandise authorization (RMA) number. If you received an incorrect item or your item was damaged upon receipt, we will also send a pre-paid return label and tracking number in the confirmation email. For all other returns, the customer is responsible for shipping the item. Place the RMA on the outside of the package and include the original packing slip with the item you wish to return. We recommend obtaining a tracking order and insurance as we are not responsible for items lost in the mail. Most returns/exchanges are processed within 15 days. Please allow for extra time for processing during Halloween. Refunds are for the item only; we do not refund shipping charges. Refunds are issued to the account used to make your purchase.

For exchanges, place a new order with our store for an item of equal or greater value and include the new order number with your unused/unworn item. We will issue a refund once the returned item is received. This is because the item you want to exchange for may be out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item. ILoveSexy.com reserves the right to refuse returns.

For questions regarding products, order delivery, or returns, please contact [email protected]