REFUNDS & EXCHANGES (35% restocking fee applies to all returns and exchanges/replacements)
If you are not happy with your purchase, please notify us via email as soon as you receive your item. ALL returns and exchanges are accepted 14 days from the date the item was received by buyer. All rings are made from the sizes ordered. If you have ordered the wrong size, request for a return authorization and we will replace it for you. A 35% restocking fee applies which is payable via PAYPAL. Cost of shipping is the responsibility of the buyer, which is also payable via PAYPAL via email address:
[email protected] If you change your mind and/or NO LONGER WANTED the item you ordered, you can also return them to us after getting a return authorization. You will be refunded what you paid for LESS the 35% restocking fee. Returns and exchanges are accepted within 14 days from the date item was received by buyer.
EXCEPTION: All rings with White Diamond, Black Diamond & Gemstones are considered CUSTOM ORDERS. Start off as plain ring, will be laser drilled & stone/s set on it on exact ring size specified/ordered. Please ensure you ordered the correct size. A 35% Restocking fee will be applied for returns and exchanges. Laser engraved items also fall under this category.
Shipping charges are the responsibility of the buyer. Shipping a replacement item is no longer entitled to free shipping (USA customers). For international customers, standard international shipping charges apply. Any item that has been engraved or altered in any way or no longer in its original condition. WILL NOT BE ACCEPTED FOR REFUND, RETURN OR REPLACEMENT.