30 DAYS MONEY BACK
Customer satisfaction is our number one priority. If you are not satisfied with our product for any reason, or if an item is unsuitable, it can be returned for a refund within 30 days from date of purchase. All costs of returning the goods will be incurred by the customer. If any part requires repair during the first 30 days after receiving your air purifier, due to manufacturer defect, then Heaven Fresh will replace it with a new unit.
Please contact us for return and shipping instructions. Or simply e-mail us at
[email protected] and our Customer Service department will make every effort to respond to your email within 24 hours. Once you receive a Return Authorisation Number for your unit(s), please pack the unit(s) properly in its original box including the User Guide and all the accessories that came with your order.
On paper, please write your Name, Address, RMA#, and a brief note indicating the reason of your return. Label and ship the package, freight prepaid to the following address:
Heaven Fresh USA 1701-2 Pearl Street
Waukesha WI 53186 Please e-mail us your shipment tracking number at
[email protected] when you ship back your unit(s) to us. We are not responsible for lost parcels that have not been received by us.
30 DAY MONEY BACK GUARANTEE ON BRAND NEW UNITS 7 DAY MONEY BACK GUARANTEE ON REFURBISHED UNITS
90 DAY REPLACEMENT POLICY If due to manufacturer defect, any part of the product requires repair during the first 90 days after receiving your product, Heaven Fresh will replace it with a new unit free of cost to the customer. All costs of returning the unit(s) back to our warehouse will be incurred by Heaven Fresh and again once the unit(s) is dispatched from our warehouse to our customer.
Contact us for return and shipping instructions. Or simply e-mail us at
[email protected] Pack the product in its original box.
Include the products User Guide that came with your order Label and ship the package, using the enclosed Return Ship Label to the address provided.
90 DAY REPLACEMENT GUARANTEE DOES NOT APPLY TO REFURBISHED UNITS.