For assistance returning an order please email [email protected] or call 714-288-0830.
Retuns Most items may be returned in new condition for a refund within 30 days of delivery. Some exclusions apply as certain items are not returnable (see “Non-Returnable Items” below), some item returns are subject to different time limits (see “Time Limits” below) and a restocking fee may apply for some items (see “Fees” below). All Sears Marketplace items MUST be returned directly to the Marketplace Seller and CANNOT be returned to Sears or Kmart (see “Return Processing” below).

Non-Returnable Items All items are eligible for return per this policy except for the following:
• Any item damaged after delivery, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling. • Custom, built-to-order or personalized items, including jewelry
• Holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas which products were purchased after the holiday. • Some items that are considered hazardous materials may not be returned. Please contact Marketplace Seller directly so they can discuss the return with you. Hazardous items may include batteries, flammable liquids, computer equipment, or certain cosmetics or household goods, in addition to other common products. Time Limits
Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received. Items being returned must be mailed or shipped within 14 days of the date the return was authorized by the Marketplace Seller except for holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas products which must be mailed or shipped prior to the holiday.
After the return period, the item is not eligible for return, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling. Fees
No fees are charged for processing a return or cancellation if the item received is incorrect, defective or where prohibited by law. Fees may be charged in the following circumstances:
• A cancellation fee of up to 15% may be charged if a built-to-order or personalized item is cancelled more than one day after purchase but prior to shipment. • A restocking fee of up to 15% may be charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters and built-in home appliances, and any opened consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters and grills.
• A restocking fee of up to 15% may be charged for the refusal of ordered items delivered via truck that are not damaged. • A pick-up fee may be charged if a Marketplace Seller arranges for a carrier to pick up the item.
• If an item is normally non-returnable, a Marketplace Seller may, at its sole discretion, choose to accept the return but charge a restocking fee. Return Processing
All item returns must be requested by the original buyer by contacting the Marketplace Seller prior to returning the item. The preferred method is via the online order center, but the Marketplace Seller’s customer service email or phone may be used. Once the Marketplace Seller has approved the item for return, the item must be returned directly to the Marketplace Seller in new condition, with the original packaging and any included product manuals, parts and/or accessories along with the order invoice/receipt. Exchanges Except where noted above, exchanges are usually not allowed. A Marketplace Seller may choose, at its sole discretion, to allow an item to be exchanged instead of returned as an exception provided that the items being exchanged are the same price.

Damage reporting requirements: • Carefully examine your purchases upon delivery. If any visible or functional damage is noticed, delivery should be refused. By accepting delivery, you are acknowledging that the items have arrived in working order.
• You must report any damage (visual or functional), within 3 days of delivery to be eligible for a return. If these items are not reported within this time frame, the return will not be accepted. • If a product arrives damaged or does not work properly when you receive it, we will repair it, replace it or offer a refund. Repair, replacements or refunds are at the discretion of the Seller.
• Please report via e-mail [email protected] or call Seller @ 714-288-0530