We understand that an area rug is an integral part of your home’s décor and that you need to be completely happy with your purchase. That’s why every area rug we sell is backed by PowerSellerUSA’s 100% satisfaction guarantee. If, for any reason, you are not 100% satisfied with your order, you can return your order to us within 30 days. No questions asked. Once we receive your order, we will conduct an exchange, or issue a refund (with the exception of tiles and oversized rugs), whichever you prefer.
Please note that buyer pays to return the order. Clearance and custom made items cannot be cancelled once an order has been placed and are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered. Items must be returned in their original packaging, with all labels attached. It is the customer's responsibility to ship the item back to our Returns Department.

Area rugs that are soiled or damaged cannot be returned or exchanged. No Refunds after 30 days. Please note that designs may vary slightly due to rug shape or size proportions. Please note:
All returns on mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances will incur a 15% restocking fee and a 20% restocking fee for all other items.
Please note that in the rare event that some tiles arrive damaged, we will gladly replace any affected tiles that are reported within 30 days of delivery. If the buyer does not want replacements and opts to return the tiles, the tile order(s) will have to be returned in accordance with our return policy.