Tidy Vacuum Supply Company is a small family run business that has over 20 years of experience in vacuum cleaner sales, service, and mostly repair service. Our number one priority is to ensure that every customer who orders from us is completely satisfied with our products, service, and our the entire order experience. What you can expect when ordering from Tidy Vacuum. Every customer who places an order with Tidy Vacuum can expect fast (and free) shipping on most every item, a working tracking number emailed to you within 2 business days of placing your order, and a full 45 day money back guarantee. In order to ensure every customer is completely satisfied with their order, we offer a risk free money back guarantee on all vacuum cleaners. Rest assured if you purchase a vacuum cleaner from Tidy Vacuum, and for any reason you're not 100% completely satisfied with performance or quality of the vacuum, you may return it to us within 45 days and we'll refund you fully in most cases. *See full return policy for complete details. Where we strive to make sure every order is shipped correctly, every time, there are just a small number of orders which we make an oops. We can't promise that we'll get every order right, every time, but we will promise that if we do make a mistake in your order, we will always go above and beyond to try and save the trust you placed in our company when placing your order, and immediately rectify our mistake. We do whatever needs to be done to make sure that the customer ends up happy, and fully satisfied with the order, period. If you have any questions about your order, please don't hesitate to contact us, either by phone, or email, we're always more then happy to answer any questions you may have. Whether it's a question on how to assemble your vacuum, or where the on / off switch is located, please don't hesitate to contact us. We'll gladly walk you through any problem you may be experiencing.