RETURN POLICY
30 Day Simple and Easy Return Policy. Alliance Supply is committed to providing our customers with the best online shopping experience possible. We are committed to excellent customer service, even after the products you ordered have been delivered. If for any reason you are unsatisfied with a product you ordered through AllianceSupply, we will gladly assist you with our return program. Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received. If an incorrect item was ordered or you changed your mind about the order, we will have to charge a restocking fee.
Damaged merchandise must be reported within 5 business days of receipt of products. Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. Returns must be 100% intact, in the original packaging with the UPC or barcode clearly visible. Unfortunately, if merchandise returned to our warehouse is in a non-restockable condition, we will be unable to issue a full credit. All return requests must be submitted within 5 days of receipt of merchandise and meet the following terms for return or they will not be accepted. Returning Merchandise: To return an item, please follow these steps: 1. Contact us by phone, email, to request a Return Authorization Number (RA# or RMA#). Returns received outside of this process are subject to delay or refusal. The following details required when contacting customer service; 2. Manufactures Part Number, or, Our Part Number, or, SKU #, or, UPC Code 3. Quantity to Return 4. Reason for Return 5. Your name, Company name and Daytime phone number 6. Your e-mail address 7. Please also advise us as to whether or not you would like your merchandise reshipped or credit posted to your account 8. Return shipping address will be provided after evaluating the issues. Return shipment address is where to ship the returning merchandize; it may go to the manufacturer or it may go to a different warehouse location. 9. Re-package the item and affix the shipping label, as instructed. Any shipment arriving without an RA number on the shipping label will be refused. 10. Include in the package a copy of your order confirmation or packaging slip with the RA# clearly written on it. Write your RA number on your shipping label and affix to shipping carton. In the case of multiple cartons, write your name on EACH shipping label, AND indicate number of cartons, for example 1/3, 2/3, 3/3. If the shipping carton is the original manufacturer packaging, DO NOT write the shipping address or RMA numbers directly on packaging as the product must be in resalable condition, with no defacing, to receive credit. 11. Make sure you receive a tracking number for the package so there is a way to track it back to us. Also, if the order was expensive, you may want to insure the package against loss or damage. Alliance Supply is not responsible for returned items that are damaged in transit. 12. All approved RA’s must include the RA number and be in sellable condition as determined by distribution center or the returned merchandise will be returned to the customer and denied credit. Please note the following when returning an item: Alliance Supply will apply refund of the original purchase price of the item if received back in the condition the order was delivered. Shipping and handling charges will be deducted for returns due to customer error and Refused deliveries. Some items that are deemed customer error will be the customer’s responsibility to return after receiving the RA (RMA) number and provided return address. Please be advised that all returns may be subject to restocking fees. Special order items, dated goods and / or custom products are not returnable. Returned products will incur a minimum 15% restocking fee, except in cases of Alliance Supply error. If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility. Furniture and other assembly items cannot be returned once they have been assembled or installed. Items that require installation cannot be returned after they have been installed, so please make sure the item you received is the item you need. Alliance Supply will not accept returns on products that have been used. If an item has been used and is returned to us, no refund will be issued. Credit: Please allow 15-45 business days for return processing and credit postage to your account. Cancellation Policy: Once an order is submitted it can not be cancelled. To speed our service, orders are transmitted immediately into our warehouse selection process and therefore may not be canceled. You will be responsible for all freight charges and a 15% restocking fee on refused deliveries.