Our Worry Free Return Policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within 30 days of receiving your purchase. For more information please read the policy below. Please note some exclusions may apply, see individual product for details. We accept returns 30 days from the date items are received. All jewelry is carefully examined and made sure it is in perfect condition before they are sent out to our customers. If an item is either broken or mishandled, Jewels Obsession is not responsible for items to be repaired or exchanged. Customer is responsible for return shipping charges, unless the item received was the wrong product.

Returns must be unused, in the condition you received it. It should be complete with all warranty cards, original box, and instructions. If you refuse the delivery of a package without prior consent, you will be charged any and all shipping fees. All Refunds will be issued to the original method of payment used (original credit card, PayPal, etc...) or as a gift certificate.

If your item came to your doorstep damaged, or if there is a problem with the order, please e-mail us at [email protected] and we'll remedy the situation. For products received damaged or defective, we reserve the right to replace parts. If a replacement part cannot be obtained, a new product will be shipped. We do not accept returns on the following items; custom orders or on products marked as a "closeout" or "overstock", used products not in new condition, and gift cards.

How To Return A Product: E-mail our service department at [email protected] including your name, order number and phone number and a customer service representative will answer your inquiry within 1-2 business days.
You can ship the item(s) back via your preferred method; however we require a return tracking number on all returns. Jewels Obsession cannot be responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our warehouses. Once the item is received and inspected, a credit will be issued or a new item will be sent, as specified on your return packing slip.

For assistance returning an order please email [email protected].