RETURN POLICY
We will process returns for unused products and refunds only for items purchased from thebestminisplit.com . Returns for unused products purchased online must be submitted within 30 days from the date that your order has shipped. UNDELIVERABLE OR REFUSED SHIPMENTS
Any shipment that cannot be delivered for any reason beyond our control or any shipment that is refused upon delivery by the buyer for any reason other than having apparent significant cargo damages, will be returned to us and will be handled according to the same exact return conditions and fees outlined herein. Please remember, the freight carrier must have a valid phone number to setup delivery appointment before attempting delivery. We receive your phone number through your order records. If your customer record is not updated and the phone number we receive with your order is not valid for any reason, the shipment cannot be delivered. If you cannot be reached to obtain a correct phone number within 1 or 2 days of the arrival of the cargo at destination terminal, it will be returned after a short period to avoid storage charges by the freight carrier. REFUND ELIGIBILITY
To receive a refund, please make sure of the following: All returned merchandise must be in perfect resalable condition
The product must be free from damages, scratches and/or defects All merchandise cannot have been installed or used in any way
You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) There cannot be any writing or labels on the original manufacturer packaging for the item
Packages MUST be sent back by the same delivery method they were originally delivered to you (UPS, FedEx or Freight). All items must be returned with an assigned Return Merchandise Authorization (RMA) number
All items must be packed EXACTLY THE SAME WAY as we have shipped it to you originally If a wooden palette was originally used, return must be loaded on same or similar wooden palette
Cartons must be loaded RIGHT SIDE UP as indicated by the printed arrows. Otherwise they will get damaged and not be refunded Cartons must be secured and strapped down to the palette (if palette was used) so they will not move from their loaded positions during transportation
Cargo must be wrapped in stretch film to bond it all together and avoid some pieces to go missing during transport Return address labels must be attached to the return outside of the stretch film.
We usually send you prepaid bills of lading for return (at our deeply negotiated freight rates), so you can save money on return shipping costs. You may also use your own carrier Print shipping company’s bills of lading in 2 copies. Call for pickup, personally sign and have the driver sign both copies of the BOL’s and issue the PRO number. Keep one and give other to the driver
Contact us again to provide the shipping details for the return, so we can be on the lookout for it