Exchange & Refund
For any reason, you're not satisfied with a purchase, we will gladly offer you an exchange, refund or discount within 30 days of receipt (excluding delivery and service charges). If the problem is not caused by the quality of product, the buyer should pay the cost of shipment for both sides.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please send to the address specified on your packing slip. If you do not have a packing slip, please return to:
Pure Era 18 Robin Way,Great Neck NY 11021
United States After you return the package, please tell us the tracking number, once we get the return, we will send the exchange/refund to you within 3 days.
For assistance returning an order please email
[email protected] or call 9176676563.