As Seen on TV Products

Customer Service Phone Number: 1-800-238-7119 If you wish to return a product you find unsatisfactory, please follow and read the procedures below.

Be advised if the item(s) being returned are opened or used, they must come back in the original retail packaging with all parts included. We do NOT accept partial returns, thus make sure the product is complete: including retail box in good condition and all booklets and instructions. Please do NOT write on the product or deface any part of the item, as the return will not be accepted. Products which cannot be returned in the whole original condition can NOT be returned. The package must be complete. You may not just put a stamp on the package as it may become damaged and unusable. Please box your return item and send it back with tracking/delivery confirmation and RMA number on the outside of the package.

-For any opened or used products there will be a 15% restocking fee. -A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances.
-A 15% processing/restocking fee is charged for assembled/upholstered indoor furniture. Restocking fees do not apply when item is returned as defective or because incorrect product was delivered. -To avoid a 15% restocking fee on consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters & grills, these items must be returned unused & with the original box, product packaging, accessories & parts.
-Restocking fees do not apply when item is returned as defective or because incorrect product was delivered. -Returns are only accepted within the first 30 days of purchase.

If shipping was included in the cost of the item to offer free shipping, appropriate shipping will be deducted on the product return. Shipping costs will NOT be refunded for orders with the exception of damaged merchandise. Furthermore, we DO NOT refund return shipping costs. Products which are refused, delivered to an incorrect address, or unclaimed after shipment will be assessed a shipping fee.

PLEASE INCLUDE ALL RELEVANT SHIPPING INFORMATION: First and last name, complete address including apartment/suite numbers. If shipping to a business address: include the company name, floor, suite number, or any other additional information. Return Procedures are as follows:

1. Please call for a Return Merchandise Authorization Number (RMA#) before returning the product. 2. Pack item (s) into a shipping box and address the return to the address below.
3. Put the RMA # on the shipping label so that the return can be processed more efficiently upon its arrival in our warehouse. 4. The product must be returned via regular mail or UPS, FedEx, or some other method. We will NOT refund the return shipping cost under any circumstance.
5. Do NOT affix any labels or stamps on the retail box of the product. Put all shipping labels and stamps on the outside of the shipping box. (The original shipping box may be used for the return) Products which are refused or not claimed after shipment will still be assessed a shipping fee. Products delivered to an incorrect address will still be charged for shipping if the address is the one given to ship to.

Once the return has been received and the product is inspected, you will be issued a refund within 48 hours. Address returns to the following address:

As Seen On TV Products 3641 B Pierce Drive

Chamblee, Georgia 30341 Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact As Seen on TV Products Customer Service: Contact this seller Phone:800-238-7119 (770) 936-9424


For questions about a charge that has been made to your credit card, please contact Sears. For questions about how to place an order, search Sears Help. For assistance returning an order please email [email protected] or call 800-238-7119.