Customer satisfaction is our No. 1 goal. Return requests must be submitted within 30 days of delivery date and seller has to arrange a return for the item if its due to Damaged, Defective, or Not as Described. Please follow the return instruction below and to return the product. 1. All returns require a Return Merchandise Authorization (RMA) number. Customer may obtain a RMA number by contacting MichaelElectronics2 customer service. 2. Returns may be subject to a restocking fee. If the original retail package is opened, 15% restocking fee will be applied to electronic products. For products that customers have concerns with, contacting manufacturer first to determine if the product is defective or the product was used inappropriately is highly recommended. 3. Shipping fee is not refundable, and buyer is responsible for the return shipping fee. Tracking and insurance are highly recommended. 4. Please mark the RMA # outside the shipping box. The RMA # will expire in 7 days and the return must be received by . 5. Return must be received before Refund or replacement can be placed. 6. To accelerate return process, please erase all personal data and password of the item. MichaelElectronics2 is not responsible for the loss of data during the service process. 7. Products that are received by MichaelElectronics2 in any of the following conditions may be rejected, or up to 50% restocking fee will be charged: - Any product not purchased from MichaelElectronics2 - Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection) - Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label - Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a higher restocking fee or be rejected: 1) Any product from which the UPC code has been removed from its packaging 2) Any product that exhibits physical damage 3) Any product which appears tampered, customized, or altered in any way. Free free to contact us if you have any concern or question. Thank you very much.