Returns are accepted within the maximum of 45 days after receipt of your item. Return information will be provided via email and the instructions are required to followed; if return instructions are not followed precisely, refunds and/or replacements may not be granted. In some instances items below a certain amount will not require return and we offer "Return-less Refunds" please inquire.
For devices and or orders above value of $19.99, we may assess a re-stock fee of up to 15% based on certain criteria such as "No Longer Needed", "No Longer Wanted", "Insufficient Address" or "Wrong Address Information" provided "Return to Sender". Re-stock fees will not apply to any defective merchandise and "not as described". Please ensure to return any items exactly in the condition they were received AND including all parts not limited to, the Device (Main Item), its Original Retail Box (if applicable), its Accessories, and / or any User Manual or other literature originally included unless instructed otherwise. Lastly, please DO NOT WRITE on ANY Retail Packaging, Merchandise or their contents.
All returns are inspected. Serial and/or IMEI numbers will be verified in our record database. Devices received that are not of our ownership will be rejected and returned back to customer. Any returns received not within the stated guidelines and strict procedures will be subject to a 20-50% restocking fee.
For assistance returning an order please email [email protected]