At JewelStop we are so certain that you will be totally satisfied with your purchase that we Guarantee the quality of all our items, but if for any reason you are not satisfied with your purchase, JewelStop offers a 100% Satisfaction with our No Risk Money Back Guarantee so that you can return your product for any reason within 30 days of purchase for a full refund of the purchase price. Please note that we can only exchange or refund items that are physically and actually received in our office. Giving us a tracking number or sending us an email is not enough. A copy of the invoice inside will insure that the customer is correctly identified. Refusing a package does not constitute an automatic return to us and is not acceptable. Item we shipped should be received and signed for if required and then shipped back to us with a tracking number. Also, it is advisable to request a signature on all valuable items to ensure proof of delivery. No Restocking Fees, No Back End Hidden Fees, and No Hassle! Should you choose to return any item, please return in the same condition as received: no cut, engraved or altered items will be accepted. Refunds will be processed in the same method as the payment was made. We do NOT refund fees for expedited delivery like Priority, Overnight, Express, Weekend Delivery and do NOT refund fees for Foreign Shipments. Although we offer free shipping and the cost of shipping does not appear on the invoice, it DOES cost us money and we do NOT refund this. You do not need prior authorization for a return, as long as it is within our time limit. You may still contact us with any issue you may have by eBay messaging or by phone at (646) 657-0721 Monday - Friday: 8:30am - 3:30pm EST.

Product Warranty: All products are provided with a 1 year replacement warranty for all manufacturer defects. Items that were abused, modified, cut, engraved and generally altered, cannot be returned and will not be accepted.