If you purchased your product through Eccotemp, we have 100% 30 day satisfaction guarantee! You may return new, unopened items for any reason within 30 days of delivery for a full refund of the original purchase price. Used items will be subject to a 15% restocking fee if the item cannot be sold as new. Any non-functioning or damaged items due to shipping, will be replaced immediately. Returns are not accepted outside the United States and Canada if purchased on Eccotemp.com.
When returning opened or used items it must be within 30 days of purchase. You will be responsible for the shipping cost for the return item. PLEASE NOTE: If the item is used or damaged, isn't in the original packaging, broken, scratched or dented, it will not be accepted. The shipping cost will not be refunded unless it was our error. There will also be a 15% restocking fee. Any defective or issues with one of your units or parts should be forwarded on to our customer support team at
[email protected] or call toll free at 866-356-1992.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).