I am missing a total of 70000 points. I called customer service a numerous times as well as shop your way rewards customer service. I even sent a ton of emails with proof of purchases as well as proof of points. NOBODY is willing to help. All they keep saying is that they can’t do anything. Excuse me??? This is the worst customer service I ever had to deal with! And don’t tell me to call the 1-800 number again…They are not willing to take care of their customers.
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I am sorry to hear that you are having issues in retrieving these points. You can try adding online by clicking here and filling out the information this forms request.Unfortunately if you have any issues you will have to call 1.800.991.8708 (8 AM-11 PM CST, 7 days a week, except for certain holidays) to receive further assistance.