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Home & Family My Name is Hope. My question is what is the point in buying a smart plan? I am getting married in less then 8 weeks and we bought a ring from the Kmart in Waynesboro Va and also got the smart plan for a year I had my ring for 42 days and notice that one of the small diamonds was missing. When we bought the ring our understanding was with the smart plan that if something happened to it that they would fix it. Well we found out that is not true when we called about the small diamond missing they told us we had to ship the ring back to them and that they will be sending us a gift card I asked could I get the same ring she said to check the store if they didn't have it check on line. Well of course neither the store or the on line site has that ring. I am very disappointed that is the ring I wanted and now here it is 8 weeks till my wedding and I have know ring and I have to wait for a gift card. Come on I just want the same ring and that's not going to happen If they would have told me that this is how things where going to be we would have never bought it there. When I was talking to the people about the smart plan every time I tried to speak the women was over talking me she should no sympathy she pretty made we feel like she didn't care at all. All I have to say is that this to me was a big deal I am getting married and now have no ring and can no longer get that same one and to the people who do the smart plan the acted like it was no big deal. How can you have a product in the store and then in 42 days you longer carry it in store or on line How can the store tell me that the plan would cover getting it fixed but when I call they say they don't fix them all they can do is have me ship it to them and they will send me a gift card and that if it is not in the store or on line I will have to choose something else. Really that ring was special and what I wanted and now I am just sol. So sad, disappointed, and don't think we will buy anything like this from there ever agian. Disappointed Bride to be.
Hi, Hope. Welcome to the MyKmart Community! I am so sorry to hear that your ring was missing a diamond and that you were unable to get it repaired. I can imagine how disappointing this is right before…
Saving Money How do I get my Shop Your Way surprise points to show up at online checkout so I can redeem them? I have free points no requirements .... Every time I go to check out it only lets me use my base points!?
Hi, Naughtyboo. Welcome to the MyKmart Community! Sorry to hear your surprise points aren't showing up as expected. Please give our Shop Your Way Rewards Support Team a call at 1.800.991.8708 (8 AM-11…
Hi, sugasuga98. Please call the Why Not Lease It Customer Service Team at 1.855.949.6685 for help with making a payment. Hope this helps!
Home & Family I am a frequent customer of a local kmart (#4444) and I'm concerned over witnessing an assistant manager verbally abusing an employee.
Hi, kmartshopper1234. Welcome to the MyKmart Community! I am very sorry to hear about this. I will be happy to share your concerns with the district manager of this Kmart location. Thank you so much f…
Outdoors I purchased 2 patio chairs at Kmart for $28 each and the same chairs are on sale for $19 each at target. Obviously there is a huge mark-up if 1 chain can afford such a price reduction. Instead of price matching you all prefer I return the chairs and purchase from Target. Doesn't seem like sound marketing to me.
Hi, Quichimae. Welcome to the Community! Can you please share a few more details regarding the chairs you bought (brand, color, any additional detail you may have from your receipt)? We would like to …
Hi, Candyblvd. Welcome! Sorry to hear you are thinking of cancelling your layaway contract. If you choose to cancel, you will receive a refund of your payments made to date minus the Service and Cance…
Home & Family I work for a local kmart, and I am participating in a walk for Cystic Fibrosis May 17, and was wanting to see if Kmart might sponsor me a little bit?
Hi, ambeth0104. Welcome! Wonderful that you are participating in the Cystic Fibrosis walk this May! Please Hi, donnahewitt. Welcome to the MyKmart Community and thanks for sharing your question here! Kmart does not currently have a Senior Discount Program. Do you take advantage of other Senior Discount …
Home & Family Why is it that everytime I go into the k-mart in Taft California the price you pay is always more that the price stated on the tag. I have taking more stuff back or reufsed to buy it at all. This is a ongoing problem. I have talked to them and all they ever say yes they know its a problem and that everyone complains about it. Who its it that I can talk to about fixing the problem
Hi, Frizzante. Welcome! I am very sorry to hear about this. I will be happy to share your feedback with the appropriate team at Kmart. Can you please confirm this is the correct address for the Kmart … Hi, MsMili. Welcome to the MyKmart Community! You can print a copy of your rewards card by accessing your Account online. The Shop Your Way Rewards Program is now fully digital, replacement card… Hi, barcar1953. Welcome! Please let us know which Kmart location you visit most often (address if known, city, state) so we can provide you with the fueling location closest to your local Kmart! T…
Saving Money How can it be convenient to make online layaway payments if it is restricted for certain stores? My store is #3978 and in the past I've been able to make payments (it's been a few years 2008-2009 and changes have been made to the site for better or worse). Making payments to this store location should be allowed. I'm rather upset I must drive to the actual store just to make a payment.
Hi, LadyDonnaShopper. I was able to speak with the Layaway Team and confirm that all locations that offer layaway in store accept layaway payments online. We apologize if you encountered any problems …
Saving Money And 1 other thing I forgot to mention. I went to 2 different K-Marts spend over 100 at each and no coupon for gas. I was told that the machine was down (really at both?) and they couldn't go anything about it.
Hi, mgross143! Sorry to hear about this as well. Have you tried contacting the Shop Your Way Member Support line for additional help with these coupons? This Team may be able to help with this. Please…
Saving Money I have been getting the run around on my gas rewards for almost 2 weeks already. I have 3 gas rewards and when I took them to Sunoco to use them they told me all 3 are not valid. Now they expired 3 days ago and I haven't been able to use them. One of the reasons I shop at K-Mart is for the rewards but if you can't use them what is the use.
Hi, mgross143. Welcome! I am very sorry to hear about the difficulty using your gas rewards. Do you recall why the Sunoco would not accept the rewards? I would like to share this feedback with the app… Hi, Momma63. Welcome! Please click here …