Skip Navigation

Return Policy


STANDARD KMART RETURN POLICY - Effective with sales starting February 7, 2018


We want you to be satisfied with your purchase.


Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) along with your receipt. Please see our terms and conditions below.

After the return period, or if the item has been used, the manufacturer’s warranty may apply. See your owner’s manual for specific product details & proper handling.



  • will be issued in the same form as the original method of payment.
  • with a gift receipt will either be exchanged or refunded in the form of a gift card.
  • may require identification.

Return Policy*

*Exceptions and Other Terms may apply

(see below)

Shop Your Way Member




Purchases without

delivery or installation


45 days


30 days

  • Shipped returns will deduct applicable shipping charges from your refund, unless the return is a result of our error

Purchases in Mattresses:

-  Including foundations, bed frames, headboards & footboards



7 days

  • Returns must be in the original unopened sealed bag.
  • Returns must be undamaged, unsoiled & free of stains or infestations. All law tags must be attached.
  • Adjustable base foundations/beds are not returnable.   Please refer to your manufacturer’s warranty. 

Upholstered furniture for indoors:

Including recliners & sofas

7 days


Exceptions and Other Terms

The Exceptions and Other Terms below apply to both Shop Your Way members and non-members.




Non-returnable items:

  • No returns on Valentine, Easter, Halloween and Christmas product after the holiday. Holiday season items purchased after the holiday are final sales and no returns will be accepted.
  • Custom and personalized items, including custom jewelry cannot be returned.  Prescription drugs, and gift cards cannot be returned.
  • Opened music, movies, software, video games, and collectibles cannot be returned, but if defective, they can be exchanged for an identical item.
  • If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.
  • Delivery, labor &/or installation fees will not be refunded
  • Items that contain or utilize flammable liquids or gases cannot be returned through the mail, even if the item has been emptied of these materials. Types of products include, but are not limited to, items such as lawn mowers, leaf blowers and pressure washers. These products must be returned in person at your local Kmart store and presented to an associate to complete the transaction.

Certified Cell Phones – 30 Days to Return:

  • Certified Cell Phones are not included in the standard Sears return policy.  Certified cell phones are pre-owned items sold with a  30-Day Limited Warranty provided by Certified Cell that covers manufacturer defects.  The Certified Cell Limited Warranty does not cover visible physical damage, defects caused by physical or water damage, or damage due to consumer misuse.  Returns for warranty claims of manufacturer defect must be returned for refund or exchange within 30 days of purchase and accompanied by the original purchase receipt and original zip-lock bag packaging, with barcode labels intact.  Sears must be able to confirm that the phone being returned is the identical phone originally purchased, by validating the IMEI located on the phone SIM tray with the barcode label on the packaging.

Price adjustments for purchases made in our stores

  • Price adjustments will be given on prior Kmart purchases made in our stores that go on sale within 7 days of purchase only with your original sales receipt.
  • Price adjustments will not be given on online prices, doorbusters, holiday or seasonal merchandise or merchandise that is on clearance.


Returning items purchased from our Marketplace sellers


Sears Marketplace items are sold by third-party businesses (called “Marketplace Sellers”) who sell items via our websites and shopping apps. Seller returns policies may vary. You can view the return policy of the Marketplace Sellers before you purchase an item by viewing the Returns and Refunds Policy section of the Marketplace Sellers profile page. Although the returns policies for these Marketplace Sellers may be different from Sears and Kmart returns policies, most items sold by Marketplace Sellers may be returned in new condition for a refund within 30 days of delivery. Some exclusions apply as certain items are not returnable (see “Non-Returnable Items” below), some item returns are subject to different time limits (see “Time Limits” below) and a restocking fee may apply for some items (see “Fees” below). All Sears Marketplace items MUST be returned directly to the Marketplace Seller and CANNOT be returned to Sears or Kmart (see “Return Processing” below).

Non-Returnable Items

All items are eligible for return per this policy except for the following:

  • Apparel or footwear that have labels or tags removed or have been worn
  • Any item damaged after delivery, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling.
  • Custom, built-to-order or personalized items, including jewelry
  • “Whole house” standby generators
  • Sexual Wellness products
  • Holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas which products were purchased after the holiday.
  •  Electronics, music, movies, software, video games and collectibles that have been opened. However, if the item is defective, it may be exchanged for an identical item.
  • Some items that are considered hazardous materials may not be returned.  Please contact Marketplace Seller directly so they can discuss the return with you.  Hazardous items may include batteries, flammable liquids, computer equipment, or certain cosmetics or household goods, in addition to other common products.


Time Limits

Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received. 

Items being returned must be mailed or shipped within 14 days of the date the return was authorized by the Marketplace Seller except for holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas products which must be mailed or shipped prior to the holiday.

After the return period, the item is not eligible for return, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling.


No fees are charged for processing a return or cancellation if the item received is incorrect, defective or where prohibited by law. Fees may be charged in the following circumstances:

  • A cancellation fee of up to 15% may be charged if a built-to-order or personalized item is cancelled more than one day after purchase but prior to shipment.
  • A restocking fee of up to 15% may be charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters and built-in home appliances, and any opened consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters and grills. 
  • A restocking fee of up to 15% may be charged for the refusal of ordered items delivered via truck that are not damaged (does not apply to a small-package carrier such as UPS, USPS, FedEx Ground).
  •  A pick-up fee may be charged if a Marketplace Seller arranges for a carrier to pick up the item.
  • If an item is normally non-returnable, a Marketplace Seller may, at its sole discretion, choose to accept the return but charge a restocking fee.


Return Processing

All item returns must be requested by the original buyer by contacting the Marketplace Seller prior to returning the item.  The preferred method is via the online order center, but the Marketplace Seller’s customer service email or phone may be used. Once the Marketplace Seller has approved the item for return, the item must be returned directly to the Marketplace Seller in new condition, with the original packaging and any included product manuals, parts and/or accessories along with the order invoice/receipt.



Except where noted above, exchanges are usually not allowed. A Marketplace Seller may choose, at its sole discretion, to allow an item to be exchanged instead of returned as an exception provided that the items being exchanged are the same price.

Learn more about Kmart Marketplace


Promotional Offers:

  • If you return an item bought as part of a promotional offer, we will refund what you return minus the value of the discount, bonus item, or points earned. Examples: award cards, gift cards, free or bonus items received with purchase. Shop Your Way Points earned on the item will be removed from your Shop Your Way Account. We may reduce your refund amount if there is a points shortfall. See for more details. Multiple-buy discounts are pro-rated among all items: if some are returned, the refund will be reduced by their pro-rated discount. Award cards may have an expiration date which will be on the face of the card.

We reserve the right to limit or decline a refund or exchange.