Where can I mail a copy of a complaint?

Rewards gas coupon was unavailable at purchase; replacement not useable here and want to send copy of complaint to Sears


2 answers

  1. Dear mbckmstr,

    My name is Brian and I am part of the Kmart Social Media Escalations team. We are sorry for the poor experience you had while shopping with us. We would be more than happy to look into your coupon concerns, and see what we can do to help. Please send the following information – contact #, screen name (mbckmstr), phone # used at time of purchase to We do look forward to assisting with this situation, and speaking with you soon.

    Thank you,
    Brian S.
    MyKmart Community Moderator

  2. Hi mbckmstr! I am sorry your gas coupon was unavailable at purchase. We can help you right here on the MyKmart Community. A SearsCares team member will reach out look into this issue along with doing what they can to get this resolved.

    Check back soon for a reply from a team member. Thanks!

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