- Milton, VT
What do I have to do to get my money back on a lay-a-way that I paid in full that was then cancelled by Kmart within hours of my final payment being processed?????????????
I am about as unhappy a customer as you can get. I put $122.74 on lay-a-away online on Nov 25th, 2012; made final payment on Jan 6th, 2013. Within a couple of hours I received an email from Imran Jooma, SVP & President Marketing, stating that “unfortunately an error occurred while processing, and your order has been cancelled”. I was refunded the $15 down payment but have been fighting since Jan 8th to get the remaining $107.74 of my money back. I have called Customer Care twice, was told both times that my refund was being processed and should be received in 5 to 7 days. That didn’t happen. Then I was told that the issue with my refund has been forward to Corporate IT for resolution. THEN I was told to just log in to my account and for a small fee, I can cancel the lay-a-away myself. Ummmmm. Already cancelled by Kmart, and I am NOT paying a cancellation fee. I upheld my part of the lay-a-way contract, Kmart did not. I have filed complaints with the Better Business Bureau and with the Attorney General’s Office. Do NOT reply to this and suggest I call Customer Care and they will help. Been there, done that and they were no help whatsoever. Just refund my $107.74 and I will shut up and go away and never shop at Kmart again. Can you say FRAUD?? I can’t believe all the blogs I’m seeing of others experiencing the same or similar issues.