- Palmer, MA
every time I go to the Palmer, MA kMart, I am reminded of why I hope I never have to go back!! Today I went in with my daughter to pick up an MP3 player. As we walked into the electronics department a female worker, looked at us and walked out. My daughter quickly made her choice and I looked around for an employee~none was to be found. After a few minutes of walking around the aisles close to electronics, I made my way to lawn & garden and asked for help. Someone there paged a worker for me. 5 minutes later, when no one came, I went to the service desk and asked again. After waiting another 5 minutes, “Matt” showed up and immediately began helping the customer who had just walked into the department. Despite the fact that this customer had multiple questions and seemed in no hurry to make his choice, Matt never acknowledge our presence until we had waited at least another 5 minutes and I ‘rudely’ interrupted to say we had made our choice, we just needed the player taken off the locked rack. To make matters worse, when we went up to the cash register, they were “short handed” and it took us another 20 minutes in line ~despite the fact that there was only one customer in front us~ evidently, our cashier was the only one who knew how to do things at the ‘customer service’ desk so she kept having to leave our line to go help the other workers.