- Morrice, MI
Self Check-Out lanes
Kmart would greatly benefit in the addition of self-check out lanes in every remaining store the company has. It wouldn’t take care of the slow check-out process customers face at most Kmart stores but it would help make it a more convenient faster option for those with only a couple items. I myself have seen and experienced first hand the frustration customers face at Kmart when they get to the check-out lane and have a customer ahead of them with a cart packed full yet they are stuck in line for over five minutes for one or two items. Most customers remember that and will go elsewhere if they need only a couple items yet aren’t willing to waste time in line waiting to pay. Its all about getting the customer in & out of the store as quick as possible yet getting them to buy while inside and also giving them reason to return. The current way most all Kmart stores run is by having only a couple lanes open leaving so much wasted space with the ones not being used so why not install a couple self-check out lanes with the money saved from all the stores closed in 2012? It would be a good investment.