Question

Refund on cancled layaway

On Jan. 2nd 2013 I placed a layaway order. On Feb. 13 2013 I made my last payment, with in minute’s my last payment was returned. I received a email… Unfortunately a error occurred while processing your order has been canceled.. please call our customer care. I did.. I would receive my refund in 5-7 business days.. I have called 4 times now with the same 5-7 business days. Now at 38 business days. The people with customer care have been very nice, they believe that a refund will be issued. Kmart will steal your money. DONT USE…. I quit shopping with kmart and sears due to this issue. I don’t trust this company

Answers

1 answer

  1. Hi chris_t. Thanks for reaching out in the MyKmart Community.

    I am very sorry to hear about this experience. Do you have an open case with our Customer Care Team? If you would like to speak with someone further regarding the status of your cancelled layaway I will be happy to connect you with our Customer Care Team.

    Please reply if you already have an open case or if you need to open a new case.

    Thanks for taking the time to share your concerns here.

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