- Morrice, MI
Kmart.com product shipping issues
When shopping Kmart.com there are two major issues SHC needs to fix in order for the customer to have a better shopping experience and selection of products.
The site will list most all items Kmart stores carry yet a lot of these items listed are only available for purchase on the site if you pick it up in the actual store!
If an item is for sale on the actual website it should be available for purchase and pick-up in store as well as having the option to ship to your home. If you can’t ship the item to your home it shouldn’t be listed on Kmart.com.
This is a major issue for customers such as myself who have had all of their local Kmart stores close yet prefer to shop at Kmart over other stores. I will travel the 30 minute drive it takes to get to the nearest Kmart but when it comes to ordering a product online such as lets say Image Essential, Smart Sense or Home Basic items I wouldn’t travel the distance to pick up something I could order from another website and have delivered to my home.
I came across this issue last week, forgot to buy cat food (Champion Breed) so figured I’d take advantage of my free shipping provided thru SYWR yet the site would only let me ship to an actual Kmart store so not having the time or funds to drive 30minutes for one bag of cat food I was forced to go to Family Dollar two miles away. I would rather order that online next time I have the need instead of spending my money with another company I despise almost as much as Walmart.
These sort of problems will and have made Kmart lose out on some very much needed sales from not only myself but other customers.