Question

I had tried to purchase a dining room table on 7 November it was supposed to be delivered on 21. I had tried to cancel the order on the 11th with customer service and was told I will see a refund within 3 to 7 business days. I received a letter expressing that there is no guaranteed cancellation due to a third-party vendor Involvement. Again I called on November 15 to ensure cancellation, again I was told I will receive a refund 3 to 7 days as well. It is now the 22nd I have called customer service, to get an update on item I we find that the product, they have called the carrier Demar, and they were told they have never received the product from the vendor and this is why they were not able to deliver the item, I was assured I will have my credit card refunded again 3. to 7 Business days. I received e-mail you that evening by customer service tell me there is no guarantee that a cancellation, It is now November 23rd and I never received My product and still they refuse to refund my money of $300.00 I ask all of you is this customer service?

Answers

2 answers

  1. Hello rossmary,

    We thank you for informing us about this matter. We would be happy to connect you with one of our case managers to assist you with your refund concerns. Please send the following information – contact #, screen name (rossmary), phone # used at time of purchase to KMSupport@searshc.com.

    Thank you,
    Dianne D.
    Social Media Moderator
    Social Media Support Team

  2. Hi rossmary!

    Thank you for sharing your concerns and experience with us on this issue! I am so sorry to hear that you have been having issues with an online order.

    I have escalated your concerns to our Kmart Cares team so that they can help you further and help in getting your issues addressed.

    Once a response post I will be reaching out by email letting you know that contact information by our team has been requested. A link will be provided within our email to help in directing you back to your original thread.

    Thank you!

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