Has anyone else been misled by kmart.com by purchasing an item because you thought your purchase would arrive by the promised arrival date?
Nov 8, 2013 Above purchase was made online with the promise that my purchase will arrive by Nov 19, 2013. (Not an “expected” date)
Nov 12, 2013 Confirmation email from Kmart.com saying “Thank you for your purchase…..”
Nov 12, 2013 kmart.com sent an email saying my order has been shipped by Demar…..
Nov 25, 2013 After numerous phone calls to kmart and Demar, I still have not gotten my purchase and was told it may arrive the first week of December.
This purchase was my first on kmart.com and it will be my last. The reason I purchased this online was because kmart.com specifically stated that I would receive my purchase by Nov 19, 2013. (Upset that I took off work for nothing!) I am told it may be the first week of December. Demar said they made a 1st attempt to pick up my purchase but was not able to due to item not being in stock. I was misled into making the purchase because I thought it would arrive on or near the promised date.
Is this normal? To advertise an item that isn’t in stock? To say that your item will arrive by this date but weeks later, you still don’t have it? (And no, it did not say “expected date of arrival.” It said “Arrive by Nov 19, 2013.” Had I known that I was not going to get my purchase within the promised date, I would have never bought it and would have looked elsewhere. I also hate when the customer service at kmart.com and Demar can’t give me any answers and want me to call the other. This is very poor service! I am upset because this purchase is for my sister so that they’d have a sofa to sit on at Thanksgiving. Now I’m supposed to tell them that they need to sit on the floor until it arrives. Seeing how Black Friday is coming up this week, should I just cancel my order and buy from nearby? At least then they’d have something to sit on.