I just realized I ordered a wrong item online and I contacted with the customer service within 30 minutes. They told me they were UNABLE TO CANCEL order!!!!!!!! This online store will just go ahead to charge my shipping fee anyway!!! As an online shopper, I would never come shopping in Kmart again!
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My name is Liz and I am a member of the Kmart Cares Escalations team. We thank you for posting about this situation. We can truly understand your frustrations with what has occurred with you order. We would very much like to connect you with a dedicated case manager to further discuss your concerns. Please send the following information – contact #, screen name (lutao9012), phone # used at time of purchase to email@example.com. Again, we apologize for the inconvenience this has caused you and look forward to speaking to you soon.