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Community Manager Comm Mgr

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Moderators are the good people who help get questions answered and make sure everyone follows the rules.
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Kmart Cares Kmart Cares

Kmart Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
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Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

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Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Liked this: Health & Fitness Favorite winter Olympics sport? What are you looking forward to?

    Bravo! to the Women's accolade, equally keeping pace as I always knew they could ! You are SO right about the courage !!! . . . . How neat it must feel to fly like that, Julie {^^, !!! I'm going t…
  2. Liked this: Health & Fitness Favorite winter Olympics sport? What are you looking forward to?

    I like them all but especially the luge and the long distance ski jump. In the figure skating, it is intriguing to watch the backing out and change of venue of more and less difficult jumps - a true c…
  3. Liked this: Home & Family 5 Simple Ways to Limit Your Kids’ Screen Time

    Great ideas! The Wi-Fi password is a good trick for when my boys are older.
  4. Liked this: Home & Family 5 Simple Ways to Limit Your Kids’ Screen Time

    Kids these days are getting way too much screen time. Great tips here on how to cut back on that.
  5. Liked this: Holidays & Parties Do You Have a Favorite Quote To Start The New Year?

    Yes, here in Joliet (approx.40 miles south) we're also getting pummeled :) ! I'm gonna have to keep at it in the driveway all day, clearing for tomorrow's drive to work... Happy Weekend to you too…
  6. Liked this: Saving Money Is there a number I can call to file a complaint because I have just had the WORST customer experience I have ever had!!!

    Hi MecMec2000, Thank you for bringing this issue to our attention. My name is Susan with the Kmart Cares Escalations team. We're sorry that you've had poor online and store experiences with us. We…
  7. Liked this: Garden Solutions Center Good Garden reference book or magazine subscription for a beginning gardener?

    Hi JulieK! A great place to start for a magazine subscription is at Kmart's online store (http://www.kmart.com/search=garden%20book%20or%20magazine?catalogId=10104&storeId=10151&levels=Books+%…
  8. Liked this: Saving Money My online order was cancelled due to a processing error, when i tried buying the item again, my card didn't have the money anymore, I still want the item, do i have to wait to get a refund to purchase it once more? If so, how long until i get a refund? it was not layaway

    Hello, Josec3! We thank you for the update. We will forward your information over to our case management team for contact. Again, we do apologize for the inconvenience and look forward to speaking …
  9. Liked this: Saving Money My online order was cancelled due to a processing error, when i tried buying the item again, my card didn't have the money anymore, I still want the item, do i have to wait to get a refund to purchase it once more? If so, how long until i get a refund? it was not layaway

    Thanks, josec3! I passed this information along to your case manager. Note: Your email address was removed from public view for your safety and security.
  10. Liked this: Saving Money My online order was cancelled due to a processing error, when i tried buying the item again, my card didn't have the money anymore, I still want the item, do i have to wait to get a refund to purchase it once more? If so, how long until i get a refund? it was not layaway

    I sent my information to the email you gave, unfortunately, my phone is currently not working... It would be great if you could assist me through these posts or by email (*************@*****.com)
  11. Liked this: Saving Money My online order was cancelled due to a processing error, when i tried buying the item again, my card didn't have the money anymore, I still want the item, do i have to wait to get a refund to purchase it once more? If so, how long until i get a refund? it was not layaway

    Josec3, Thank you for your post as well as for the feedback concerning your recent online order. My name is Jack and I am with the Kmart Cares Escalations Team. Please accept our apology for the i…
  12. Liked this: Saving Money I completed a survey for 1,000 points several days ago and they are still not on my account.

    Hi, ecn. Welcome to the MyKmart Community! Sorry to hear you haven't received your points as expected. Has it been seven days since you completed the survey? It could take up to seven days to receive …
  13. Liked this: Holidays & Parties Kmart Layaway Angels in your area?

    WOW. I had heard of CHristmas Angels and how they go around paying off layaways but never would have thought I would be one of their recipients! I didn't have enough money to pay my layaway and figure…
  14. Liked this: Saving Money Why such a hassle to use your coupons and rewards points not to mention the constant live chat cut offs. Live chat people refusing to issue my discounts. What gives?

    Hi, HelloBubye. Welcome to the MyKmart Community! I am very sorry to hear you had a difficult time using your Rewards Points and coupons online. Did you place an order recently? Please let us know whe…
  15. Liked this: Holidays & Parties 6 1/2" Trim a Home Christmas Tree lighting instructions

    Hi, sims1955. Welcome to the MyKmart Community! Sorry to hear you lost the instructions for your Christmas tree. I found two 6.5ft trees when I searched by the criteria you provided. Do you recall whi…
  16. Liked this: Saving Money i ordered some items online for store pick up and it says i neec to print my order ready email and bring it into the store but i dont have a printer...can i just pull the email up on my phone instead and bring that to the store?

    Hi, loveandhate92. Welcome! Yes, you can show your email to the associate on your smartphone when you pick up. Hope this helps! Happy Holidays!
  17. Liked this: Holidays & Parties Kmart Layaway Angels in your area?

    My organization was recently featured in NBC News and USA Today. It's called Pay Away the Layaway, Inc. We collect donations all over the country and pay off layaway plans at Kmart stores and other re…
  18. Liked this: Holidays & Parties Kmart Layaway Angels in your area?

    I went on line to make a payment only to see that it was showing that it had been paid in full today. I thought it must be a mistake. I called the store and they told me it was paid for and picked up!…
  19. Liked this: Holidays & Parties Kmart Layaway Angels in your area?

    I was just relaying this to a coworker of last year's tremendous stories ! I had no knowledge of the current year's activity ! Bravo! to all of the special Angels everywhere :):):) !
  20. Liked this: Home & Family I went to my local Kmart, for what I have to believe is the very last time. Can you please help me to find someone to complain to? I already called and emailed the store manager to NO avail.

    MalsGal, My name is David and I am a member of the Kmart Cares Escalations team. I saw your comment today and wanted to reach out to you to offer our assistance. We are very sorry that your customer …
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