I have a background in computers, with over 12 years experience managing online programs. At Sears I analyze our data to help determine the most likely fixes for the problems customers face. My greatest personal and professional joy is when I can help people discover new things. I have been an employee of Sears Holdings Corporation for four years. Because of Sears' leadership in appliance sales, repair, and parts, I am proud that our team of experts helps customers in a way that meets their individual needs, regardless of whether they're seeking cost savings, convenience or performance. Professional Degrees and Certifications: I am a graduate of Cornell University and Babson College, with degrees in Computer Science and Business Administration. I have also received training through Sears.