Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator


Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert


Experts are the smart cookies who know a ton about products and answer questions.
Kmart Cares Kmart Cares

Kmart Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate


Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor


These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor


Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Holidays & Parties I have a brand new K-Mart Jacklyn Smith Christmas tree bought ,during the after Christmas sales January 2013 that will not light, roatate, and it's not the correct height that is indicated on the box. It is still wrapped in the plastic, and has all the paper work, but this in not the tree we thought we were buying. Our store is being very uncooperative and said there was nothing they could do to help us. If we do not receive some satisfaction on this situataion we will NEVER have dealings with this store again. Can you please tell me who to contact to rectify this situation?We are sick and disappointed that our children may not have a tree this year.

    Hi scrooged, We are more than happy to assist you with the issue you are having with your tree. It’s a little troubling when you purchase something at a great price; go to use it and find that is…
  2. Home & Family shipping charges on order #78405352185006 it was supposed to be free shipping..

    Dear nibroc37, We apologize for the error and confusion with the shipping charges. We are happy to look into your online order to see how we can help. Please send the following information – cont…
  3. General why was my layaway cancelled if my payment wasn't due?

    Dear hernandez.yare, I am truly sorry for any confusion you have encountered surrounding you layaway. We would like to look into this situation and help with getting this resolved. Please send us …