Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Kmart Cares Kmart Cares

Kmart Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. General My name is Alicia W, and I would like to take the opportunity to share the recent horrible holiday shopping experience I had with Kmart/Sears organization. On Thanksgiving I awoke early at 5am to take advantage of your "door buster" sales. From the start I had numerous problems with your website freezing, and timing out, having to re-enter the site numerous times, by the time I did get ready to check out most items I had originally chosen and were in my cart, were no longer available. It took me 5hrs and I ended up with 4 separate orders, 430643949, 430643949, 430722280, and 430722303, and I had layaway shipping fees, which were not clearly explained in all the marketing, the "like, like, like," commercials, every 5-10 mins, anyhow those fees where over $70.00 and my orders totaled close to $600. So in the beginning I committed a large amount of my holiday spending money to this organization.

    awinnerof7, My name is Liz and I am a member of the Sears Cares Escalation team. I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had suc…
  2. General I have ripped my knee open on a sharp edge of one of your tool chest who do I talk too?

    AJames123 My name is Liz and I am a member of the Sears Cares Escalations team. I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to hear that you had such…
  3. General I am beyond frustrated with my experience at your store yesterday and spoke to the manager who only made it WORSE. Where do I go from here?

    sgarling I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. I can see how frustrated you are with the…
  4. General Missing part of my order without resolution.

    mzconnie, I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. I am very sorry to hear on the mishap wi…
  5. General Major Dent almost Puncture in Freezer I just purchased a few hours ago. This was an emergency purchase for 250 lbs of meat. I need this made right. I cant return it now I need it to keep food from spoiling!! Please read additional details and Contact me Immediately!

    loggers4life Please accept our sincerest apologies for troubles you have encountered with your recent freezer purchase. My name is Liz and I am a member of the Sears Escalations team. I saw your pos…
  6. General First and Last purchase @ kmart.com

    NagendraPrasa, My name is Liz and I am a member of the Sears Cares Escalations team I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had s…