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General I have had poor customer service in the Chesapeake,Va near where I live over the years and vowed not to go back. Things like associates and store managers with unprofessional behaviors, lost layaways, and dirty, unorganized areas of the store but my experience with your Norfolk,Va store on N. Military Hwy has been the worst. Back at the beginning of October, I made a layaway on line for learning toys for my kids. Within the hour an associate from that store in Norfolk called and said that inventory showed that they didn\\\'t have the color I wanted and she and another associate could not figure out how to hold the item under a different color so my layaway would have to be cancelled. That did not make any sense to me that you would rather cancel than figure out a solution to keep a customer but ok I chalked it up to more bad service with Kmart. She said my down payment would be released from hold in my account and the layaway would be canceled. Well that didn\\\'t happen! I called the Norfolk store and Joanne,manager,assured me she would look into it and call me back last night (mind you this was after calling the store waiting on hold for 10 minutes and being hung up on six times before she even got to the phone),of course no callback, no follow up. We live in a social media conscious culture today, evidently Kmart does not care about that or customers. I would like this matter handled so I can get on with my shopping at store who does care. Sent from J\\\'s thoughts
Dear Zamari3, My name is Kiera and I am a part of the Kmart Customer Care Team and we would like to apologize for your recent retail experience. We strive to provide our customers with the best cus…