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General Has anyone else been misled by kmart.com by purchasing an item because you thought your purchase would arrive by the promised arrival date?
oahtj, Hi, my name is Brian with the Kmart Cares team. We're sorry to have missed your expectations with regards to your online order. It's understandable that anyone would be upset with given an e…
General I've tried paying my layaway online and when it wouldn't work I called I called the store and not one word from her that other people where having the same problems so when I finally got on with the mobile site I made my payment online at least that's what I thought, so a wk went by and when I couldn't see my next payment date I went into the store and they told me my layaway was cancelled I never got one phone call from anyone and I've been using kmart layaway for almost 5 yrs and when I was one day late they would call so now I have nothing I have to start all over thanks to the help of the kmart workers I will never use them again because of this y'all should of lat people know what was going on and work with them not show y'all could careless anyone out there ale sure you go pay in the store cause if you are only 3 days late and call the store they will lie to you and won't say a word to you they will just put it up, and I have prove the I called and tried paying online and no one said anything about the mobile site not taking the payments
Shannon1980, Hi, my name is Brian H. with the Kmart Cares team. We appreciate you posting about your concerns regarding your layaway issue. We certainly don't want to make shopping with us difficul…
Home & Family i had a cancelled layaway that you guys have cancelled. i never recieved. my Money back
kerap, Hi, my name is Brian with the Kmart Cares team. Sorry for the delay with your refund. We would be happy to contact you directly so we can get some details to look further into what may be ca…
General Hi, I payed my layaway online for the first time on Friday the 8th. When given the option of how much I wanted to pay I chose "other amount" and typed in $37. However, for some reason, Kmart has taken $109 from my personal bank account and I really need that money. I have bills to pay and heating oil to purchase that I can no longer get because the money that was supposed to go towards heat this week is now in Kmart's pocket. I have a 2 yr old child in this house and this is just unacceptable. I got a layaway contract because I couldn;t afford to pay for it all outright and I don't appreciate this incident in the least. I don't want to cancel my layaway, I just want the remaining balance of the $109 that was taken except for the original $37 you were supposed to take and I would appreciate receiving that money back before my oil tank is empty and my toddler begins to freeze.
ambiijp, Hi, my name is Brian with the Kmart Cares team. We're very sorry to hear of the mishap with your layaway payment. Obviously, we don't intend to make shopping with us frustrating or difficu…
General Well I paid off the last of my layaway contract # 80059590 through paypal on Oct. 4. I been waiting for a few days now for an email from Kmart that they have received my payment and that they can start to ship my purchases. How long do I have to wait for them to process my order?
Kikyo, Hi, my name is Brian with the Kmart Cares team. Thanks for letting us know about your current layaway situation. We'd be happy to look further into the issue and see what is causing the prob…
General Hello, I just canceled an online order that was paid in full and asked for a refund. I have been told something different every time I called and the order hasnt shipped and its way past the time I was told that I would have it. I can't seem to get the answer to what happen to my order and the products so I decided to cancel it. I was told that it would take 3 to 5 days to get the refund. I just want to verify if that is the correct time frame for receiving the money back?
lilbus, Hi, my name is Brian with the Kmart Cares team. We're sorry to hear we didn't meet your expectations with regards to your online order or your refund. We certainly don't want to delay any m…
General associate#0124 was rather rude and just wanting to leave after seeing her attitude I left my reese cups that made it even worse why not put her in another job in the store.
Respectalways12, Hi, my name is Brian with the Kmart Cares team. We're sorry to hear we missed your expectations with regards to the customer service you received. We certainly don't intend to trea…
General how do I file a complaint about about a store ,who descrimates aginist a disabled person ,a,loyal KMART customer
ccbham2011, Hi, my name is Brian with the Kmart Cares team. We're sorry to hear we've missed your expectations with regards to the customer service you received. We'd be happy to speak with you and…
General Kmart has not refunded my money after a so called glich,that canceled my online layway. Has this happened to anyone else. I want my $200.00
Gramy25, Hi, my name is Brian with the Kmart Cares team. I'm sorry to hear that you've had less than a positive experience with your layaway as well as with one of our store representatives. We'd l…
General "Customer care"? What a joke! I had the worst experience ever at a KMart in Indianapolis-I waited 30 minutes at jewelry and was totally ignored by the cashier(s), who proceeded to wait on anyone who walked up. I went to the "customer disservice" desk THREE times asking for help, and didn't get it. No wonder so many of your stores have closed! WHY was I ignored, & WHY did a 2nd cashier just LEAVE the dep't when so many people were waiting for help?
diamonddiva1302, I've read your post and I can certainly understand why you would be frustrated with being ignored in one of our stores. We certainly don't intend to treat our customers this way. M…