90 Day Guarantee
Easy Returns
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and Kmart.com Order Confirmation E-mail Receipt within 90 days of your purchase, for a refund. If you are not satisfied with your purchase after this time period, please let us know. Your satisfaction is important to Kmart.
Customer service will need to help you with oversized, perishable, damaged or defective items, so please give us a call at 1.866.KMART4U (1-866-562-7848), or send an email to help@customerservice.kmart.com.
Speedy Refunds
We'll process your refund right away-within 30 days at the absolute most. It will...
- Be in the same form of payment
- Equal the "total unit price" of the items printed on your packing slip
- Exclude shipping and handling (unless there was a shipping mistake), gift wrap and other service charges
Rare Exceptions
- Autographed collectibles
- Personalized items
- Any opened software, CDs, CD-Roms, computer games, DVDs and videos
- Any opened baseball bat (which can be returned directly to the manufacturer)
Unfortunately, these types of items aren't returnable unless we made a mistake in your order or in shipping. In that case, just call 1.866.KMART4U (1-866-562-7848).
How It Works
The instructions below are designed to expedite the return or your merchandise. Each of the steps below must be followed in order for Kmart to provide you with a satisfactory experience.
Return by mail
- Place the item securely in the original package, if possible, keeping jewelry and other items separate
- Include all paperwork, parts and accessories
- Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
- Put the return address label from the packing slip over your original shipping address on the package
- Insure your package and keep a copy of the tracking number
- Please don't send C.O.D.-we can't accept it
All shipped items (UPS, US Postal Service, etc...) can be returned by mail using the packing slip provided
Returning to a Kmart Store
- Place the item securely in the original package, if possible, keeping jewelry and other items separate
- Include all paperwork, parts and accessories
- Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
- Bring your package and packing slip to the Customer Service desk at your nearest Kmart store. Store Finder
Contact Customer Service
- For oversized, perishable, damaged or defective items, including carton damage
- Have this information handy from your confirmation email:
- Order number
- Item number
- Tracking number
- Your e-mail address
- Your phone number
1.866.KMART4U (1-866-562-7848).
Need help? Call 1.866.KMART4U (1-866-562-7848). We're here for you around the clock.
Oversized Item Returns
We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." Please note: shipping charges can be expensive for Oversized Items.
Follow these steps to return an Oversized Item:
The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
Fill out the bottom of the packing slip, including the reason for your return, and put it in the package.
Contact a Customer Service Specialist to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.
*Please note: If there is extensive damage to an item upon delivery, call a Kmart.com Customer Service Specialist immediately at 1.866.KMART4U (1-866-562-7848).