Overall, others give this:
Hoffman Estates, IL
I bought one of these each for my kids after they asked Santa for it. They loved playing with it. Spent hours with it and created all sorts of deserts for me to eat. After a couple plays though it did get stuck and my husband had to take it apart and clean it out to get it to work again. Seems to continue to get stuck now each time.
I see from other reviews that some people had to take the machine apart to clear a clog and it didn't work after. I had the same problem but figured out why. I made the mistake of opening the gear box because the handle would not turn. I later realized that the handle wouldn't turn because the back door was open. The door must be closed. But, I didn't figure that out until after I opened the gear box and some of the gears fell out. I put them back in and then the machine wouldn not make balls correctly. I found that it has to be put back together in a certain way. ** Here is how- When you put the gears in, look at the gear box cover. there is a little line next to each hole where the pin sticks up. You will notice that each gear has a detent in it. ( a small opening where a piece of the cone fits into). That detent needs to be aligned with the line in the cover in order to line the cones up correctly so that it makes balls. if not, the machine will not make balls.