Frequently Asked Questions
You get FREE 2-day shipping on tons of qualifying items sold by Kmart and Sears, plus FREE standard shipping on millions of qualifying Marketplace items. Look for the Shop Your Way MAX logo for qualifying products on sears.com, kmart.com and shopyourway.com.
Qualifying Sears and Kmart items priced under $10.00 (MAXEligible) are not eligible for free shipping by themselves, but will ship for free with your purchase of $30 or more of Shop Your Way MAX qualifying items. If only free standard shipping is available on a product sold by Sears or Kmart, you may upgrade to 2-day shipping for 99¢ or upgrade to next-day shipping for $3.99. Marketplace items do not qualify for upgrades.
Are large/bulky items included?
Larger items such as furniture and appliances requiring oversize shipping or home delivery are not available for the Shop Your Way MAX program.
What happens after my free trial of the Shop Your Way MAX program?
If you love the Shop Your Way MAX program and want more, you're not alone. We won't automatically charge you at the end of the trial period, so make sure to join the annual membership program any time before your trial expires (don't worry, we'll send you reminders too!). Annual membership is only $39 - that's just over $3 a month. Your annual membership includes double base points on all qualifying purchases, in store and online, as well as $3 in points (3,000 points) to use on qualifying purchases within the first two weeks of each month (a $36 value!) starting your first full month of membership.
How do I get the 5% back in points?
All Shop Your Way MAX members get 5% back in points on qualifying online purchases picked up in-store. Product must be available for purchase online and marked as available for in store pickup. Maximum $50 in points (50,000 points) per member, per calendar year. Points are valid for 90 days.
How much does the Shop Your Way MAX annual membership cost?
New Shop Your Way MAX members can receive a free 90 day trial of the program! No obligation, no credit card required, and we won't automatically charge you at the end of your 90 day period.
If you like it (and we know you will), the full annual membership is just $39 a year (just over $3 a month) and includes double base points on all qualifying purchases, in store and online, as well as $3 in points (3,000 points) to use on qualifying purchases within the first two weeks of each month (a $36 value!) starting your first full month of membership.
Join the annual membership program any time before your trial membership expires (don't worry, we'll send you reminders too!).
Does my Shop Your Way MAX annual membership auto-renew at the end of the year?
By default Shop Your Way MAX annual membership auto-renews at the end of the year. If you decide that you do not want to auto-renew your annual membership, then sign in to your account and from your MAX setting page, click on “Cancel Renewal”.
If for some reason, we are unable to renew your membership using the credit card information provided, we will send you an email notifying you prior to the expiration of your annual membership.
How do I get double base points?
Only annual Shop Your Way MAX members get double points back on all qualifying purchases, in store and online. For example, a Shop Your Way member earns $1 back in points (1,000 points) on a $100 purchase. A Shop Your Way MAX annual member gets $2 back in points (2,000 points) on a $100 purchase. Annual members also receive $3 in points (3,000 points) to use on purchases during the first two weeks of each month (a $36 value!) starting your first full month of membership.
How do I cancel?
We'd hate to see you go. But if you decide to cancel your membership, you can cancel online or over the phone,
· To cancel online, sign in, click HERE and under SHOP YOUR WAY MAX section on Manage My Account page, click on “Cancel Membership”.
o HERE hyperlink for Sears - https://www.sears.com/universalprofile/managemyaccount?upid=3#/managemyaccount
o HERE hyperlink for Kmart - https://www.kmart.com/universalprofile/managemyaccount?upid=4#/managemyaccount
· To cancel by phone, call the Sears Customer Care Center (1-800-349-4358) or the Kmart Customer Care Center (1-866-562-7848).
Where can I find the full Terms and Conditions?
Love the details? We do too! Here are the full terms and conditions of Shop Your Way MAX membership.
Who is eligible for a 180-day FREE Trial offer?
Veterans, active, retired, reserve military members and spouse/family members of military personnel are eligible to receive 180 days of SHOP YOUR WAY MAX membership for FREE if you're not already a Shop Your Way MAX member. Verified military affiliation required through Troop ID.
Can I get the FREE offer if I am not a military member?
What is Troop ID?
Troop ID is a digital ID card for the military and veteran community that allows eligible members to access retail discounts and government benefits online the same way they access them offline. It consists of the unique e-mail and password combination that you chose to verify your military affiliation. Once you verify with Troop ID and register with Sears, you get 180 days of FREE SHOP YOUR WAY MAX if you’re not already a Shop Your Way MAX member. More information on Troop ID can be found here.