How does it work?
Select "Free Store Pickup" and your preferred store before you add an item to your cart.
After checkout, you will receive an order confirmation email and, later, a "Ready for
Pickup" email that indicates your order is in store and is being held for you.
For In-Vehicle Pickup: Locate and pull into one of our reserved parking spaces
and use the In-Vehicle Pickup feature on the Kmart app to start the timer and
let us know you are here. An associate will bring your order out to your car within 5
For In-Store Pickup: Head to the Service Desk or see an associate at any register.
Present your "Ready for Pickup" email and photo ID.
How do I know that an item is available for pickup?
You can check an item's pickup availability on the item page. Be sure to enter or update
the ZIP code, located just below the item’s listed price. Items will either be in stock and
available for Free Store Pickup, due in store for pickup within a few days** or not available for pickup.
**Items that are due in store at a future date are, generally, not stocked in the store or
are currently out of stock. Additional time allows for shipping from our warehouse.
Is every item eligible for pickup?
No, some items are only available for shipping or delivery.
When do I go to the store to pick up my order?
Go to the store after you have received a "Ready for Pickup" email.
Can someone else pick up my order?
Yes, you may send someone else to pick up your order. During the checkout process, be sure to check the "Someone else will pick up my order" box. You will need to supply the name and email address of the designated person. We will send them an email, which
they will need to bring to the store as identification.
What are the store hours?
Store hours vary. Use our Store Locator to find your store, and click on the location to
see the store’s hours. Store hours will also appear on “Order Confirmation” and
"Ready for Pickup" emails.
What do I bring with me to the store?
Bring your "Ready for Pickup" email and photo ID.
Is In-Vehicle Pickup available at all Kmart stores?
No, In-Vehicle Pickup is only available in select Kmart stores. However, you may be able to pick up your Kmart order at your nearest Sears store. Select Free Store Pickup before you add your item to your cart. If Sears pickup is available for your item, your nearest Sears store will be listed among your store options.
Where do I go and what do I do?
For In-Vehicle Pickup: Pull into one of our reserved parking spaces and use the In-Vehicle Pickup feature on the Kmart app to start the timer and let us know you are here. An associate will bring your order out to your car within 5 minutes.
For In-Store Pickup: Head to the Service Desk or see an associate at any register. Present your "Ready for Pickup" email and photo ID.
Will my car or truck be big enough for the item?
Always check the dimensions of the item you're purchasing. If you don't think an item will fit in your vehicle, you may also choose to have your item(s) shipped or delivered. See Shipping Methods.
How do I cancel or return my purchase?
To cancel an order placed for pickup, contact Customer Service at 1-866-562-7848. You may process your return at a Kmart store. See our Return Policy.
How do I enable location services for the Kmart app?
On an Apple device: tap Settings > Privacy > Location Services; make sure Location Services is enabled; tap Kmart app icon and make sure the Always option is checked.
On an Android device, tap Settings > Location and make sure Location/Location Services/Location Reporting is enabled.
When do I initiate an In-Vehicle Pickup?
After you pull into one of our reserved parking spaces, use the In-Vehicle Pickup feature on the Kmart app to initiate delivery. An associate will bring your order out to you within 5 minutes.
How do I download the Kmart app?
You can download the app from the Apple’s App Store or Android’s Google Play store.
Do I need to be a Shop Your Way member to use In-Vehicle Pickup?
Yes, In-Vehicle Pickup is only available to Shop Your Way members.