kmart | A Shop Your Way Partner

      Return Policy

      Kmart Store Return Policy

      An original receipt is required for all returns and exchanges. The receipt must be dated within 90 days from the purchase date and 30 days from the purchase date for Consumer electronics, air conditioners, gas powered equipment, jewelry and watches.ID may be required. Mattresses and foundations have a different return policy and must be returned within 7 days. See Service Desk associate or for details.

      All returns and exchanges must be in the original packaging and contain all the original accessories. We cannot refund opened music, movies, computer software, video games, and collectibles but if defective, they can be exchanged for an identical item. For other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video camera/camcorders, handbags, jewelry and watches, if the original packaging has been opened or tags and/or labels have been removed the items will only be exchanged for an identical item or a substantially similar item of equal value. Items damaged, altered or abused after delivery to customer cannot be returned or exchanged. If you return an item for an exchange, the replacement merchandise that you receive cannot be returned for refund, it is only eligible for exchange. Returns and exchanges are not allowed on any prescription drugs and customer or special orders, including special order jewelry. We reserve the right to limit or decline a refund or exchange.

      Refunds will be issued in the original method of payment with the exception of purchases made by check where refunds will be given as cash. After the relevant time period, for exchange or return has passed, the manufacturer’s return policy applies. Call 1-800-434-8438 for automated information on the manufacturer’s repair and warranty policies.

      Price adjustments will be given on prior Kmart instore purchases that go on sale within 7 days of purchase. You must bring in your original sales receipt to receive the adjustment. Price adjustments will not be given on online prices, door busters, holiday or seasonal merchandise or merchandise that is on clearance.


      Promotional Offers:

      In the event of a return of items purchased in connection with a gift or award card promotion, the card amount will be deducted from any refund or exchange (please note that certain Award Cards may have a date on which they expire, which will be indicated on the face of the card). When returning items in which a free or bonus item was also provided as part of the purchase, the value of the free or bonus item will be deducted from any refund or exchange, unless the free or bonus item is also returned unused. When making a purchase as part of a multiple-buy discount (for example, “buy one get one free”) the value of the discount will be pro-rated among all items that are part of the multiple buy. If some but not all of the items that are part of the multiple buy are returned, the refund or exchange amount will be the amount paid for the items returned less the pro-rated discount. Refunds and exchanges will also be reduced if a discount was given at the time of purchase conditioned upon a bundled purchase, and some but not all of the items that were part of the offer are returned. Points earned by a Shop Your Way Member on an item that is returned will be removed from his/her Shop Your Way account. If there are insufficient points in the account to be removed, the refund or exchange amount will be reduced by the value of the points shortfall. See for more details.

      Store Coupon Terms and Conditions

      Member offers: Valid for original member only; Use of this coupon constitutes your acceptance of the SYW terms and conditions available at; Subject to full program terms. All offers: Redemption limited to either digital or in-store printed version of this coupon. Cannot combine with other coupon for same item(s) and cannot double. Limit (1) per transaction. Requirement before taxes and after discounts. Void if transferred, copied, obtained via unapproved means or where prohibited. Other use constitutes fraud. Coupon value pro-rated across all qualifying items; including qualifying items purchased in addition to minimum requirements or limits and will be deducted from any refund. Not valid on non-merchandise; BOGO; concessions; gift card; federal or state regulated items; alcohol; tobacco; fuel; items behind pharmacy counter; prescriptions; prior & online purchases; partial-paid special order items; Lands’ End; Scrubology; Sears merchandise. Cash value 1/20₵; Valid in US and Puerto Rico