Frequently Asked Questions

• What Are Our Shipping & Delivery Methods?
• Where Do We Ship & Deliver?
• What Are Our Shipping & Delivery Rates?
• When Will My Order Arrive?
• How Do We Ship & Deliver Multiple Items?

What Are Our Shipping & Delivery Methods?

Kmart reserves the right to limit quantities ordered and to cancel or reject orders. See Terms and Conditions.

Kmart.com uses the following shipping methods: U.S. Postal Service, UPS package delivery, and Special Freight Carrier Delivery Handling. Not all methods are available for all items.

U.S. Postal Service is used to ship gift cards and all orders to APO/FPO* addresses.

*Please note that although our website reflects a ship date based on the APO/FPO zip code, we ask that you allow an additional 4-6 weeks for the military postal service to deliver your package to its final destination.

UPS Package Delivery is the primary method of shipping for items weighing less than 150 pounds. In addition to Standard shipping, we offer Expedited (two-day air) and Premium (overnight) shipping options on many products. Additional fees are charged for Expedited and Premium shipping.

Standard Freight Carrier Delivery is used for items that require special handling, are oversized, or weigh over 150 pounds. Please allow for a shipping time of 8-10 days or more. Certain products and/or brands may not qualify for Sears Home Delivery and instead may be delivered via our Freight Carrier delivery service. These items are shipped by a freight carrier and are curb service. A person 18 years or older must be available to meet the delivery and sign for the product(s). Our threshold delivery service is available for business and residential customers. The driver will place your purchases at the threshold of your door or in your garage. This service does not include in-home delivery or set up. Freight Carrier delivered items will be identified on the product detailed description page with a note beginning Freight Carrier Delivery Method Required

Premium Freight Carrier Delivery is used for items that require special handling, are oversized, or weigh over 150 pounds. Please allow for a shipping time of 8-10 days or more. Certain products and/or brands may not qualify for Sears Home Delivery and instead may be delivered via our Freight Carrier delivery service. These items are shipped by a freight carrier and the driver will place your purchases, in your home in the location you select. A person 18 years or older must be available to meet the delivery and sign for the product(s). This delivery service is available for business and residential customers. This service includes in-home delivery or set up. Freight Carrier delivered items will be identified on the product detailed description page with a note beginning “Freight Carrier Delivery Method Required”

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Where Do We Ship & Deliver?

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What Are Our Shipping & Delivery Rates?

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When Will My Order Arrive?

UPS Shipped Items

Shipping time is the number of business days (Monday-Friday) it takes a product to reach you from the date it leaves our warehouse to when it arrives at it’s destination. For Standard shipping, the time varies based on the distance your order is traveling but typically takes one to five business days. Expedited shipping time is generally two business days, based upon the time of day you place your order. Premium shipping time is generally one business day, based upon the time of day you place your order. Deliveries are not made on weekends or holidays.

The anticipated arrival date is reflected on the shipping options page or by using the shipping calculator on the product page.

Standard and Premium Freight Carrier Delivery

You will be notified of your delivery date and a 4-hour delivery window. If the delivery date is inconvenient for you, we will arrange another date. Typically, Special Handling items will be delivered in 7-12 business days.

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How Do We Ship & Deliver Multiple Items?

Kmart.com ships items from multiple warehouses, as they are available; therefore you may receive more than one delivery if you purchase several items.