Contact Us

Kmart.com Order & Product Inquiries
Call by Phone
  • 1-866-562-7848

Services

Parts Orders & Inquires
  • 1-800-252-1698
Installation
  • 1-800-326-8738
Home Services & Repairs
  • 1-800-469-4663

Clubs & Rewards

Shop your way rewards
  • 1-800-991-8708

Contact Us

Kmart.com Order & Product Inquiries
Call by Phone
  • 1-888-331-4568

Services

Parts Orders & Inquires
  • 1-800-252-1698
Installation
  • 1-800-326-8738
Home Services & Repairs
  • 1-800-469-4663

Clubs & Rewards

Shop your way rewards
  • 1-800-991-8708
Customer Service
Customer Service  >   Shipping, Delivery & Returns  >   Delivery & Haul Away

Delivery & Haul Away

Get answers and information about:


Kmart Home Delivery

Home Delivery will be made on the date selected from the calendar at checkout. If you don’t select a date at checkout, you will receive a call or email with the delivery date.


How to Reschedule Your Delivery

To reschedule your delivery, please call us at 1-800-732-7747 and have your sales check number and the phone number that was used when your order was placed handy.


Your Delivery Window

  • Kmart will contact you on the evening before your delivery with a 2-hour delivery time window. (Note: If the delivery time message is left on your voicemail, no confirmation is necessary.)
  • After 6:00pm on the evening before your delivery, you can also call 1-800-732-7747 for your delivery window.
  • Failure to be at the delivery address during the delivery window will result in a rescheduled delivery and additional fees may apply.

We can call you a half-hour prior to delivery to let you know that the team is on their way. To request a notification, please call 1-800-732-7747.


Things to know:

  • For products purchased through Kmart, only one delivery charge will be charged per trip regardless of the number of items (all items must be on the same order, and delivered to the same address on the same date)
  • Delivery does not include installation
  • An estimated delivery charge will display in your shopping cart
  • Delivery is available on most of these items: Refrigerators, Freezers, Washers, Dryers, Dishwashers, Stoves, Ovens, Cooking Ranges, Built-in-Microwaves, Projection TVs, Lawn & Garden Tractors, Tractor Accessories, Gas Grills, Patio Furniture Sets and Mattresses

Note: Certain products and/or brands may not qualify for Kmart Home Delivery and instead may be delivered via Oversized Shipping.


Kmart Haul-Away

Kmart can haul away the items you’re replacing for an additional charge of $15 per item. (Prices may vary in some markets.)


Things to know:

  • Haul away is available on a one-for-one replacement basis only
  • Item requested for haul away limited to similar appliance type
  • Commercial grade appliances and installed appliances are not eligible
  • Item must be ready for pick up at the time of delivery

Preparing Your Home for Delivery

Here’s what to expect from our delivery experts and how to get your home ready.



Local Delivery

When you need it right away, Sears has these special delivery services to make your life easier. With Local Delivery, we pick up purchases from multiple merchants and bring them all to your doorstep. Local Delivery is currently only available in parts of Boston, Chicago, New York City and Washington D.C.


Delivery

How it works:

  • Local Delivery items are indicated with a symbol
  • A small fee may apply
  • You must be present to receive Delivery
  • Does not include installation, setup or haul away

Customer Service