Skip Navigation

Return Policy


Holiday Return Policy for Select Sales from November 1st, 2017 through December 24th, 2017

To accommodate holiday returns, select items purchased 11/1 – 12/24 will have extended return periods:

  • Items which typically have 30-day return periods can be returned through 1/31/18

Extended holiday policy is applicable to all sales, not just those with gift receipts.  

Note: Floor care equipment, vacuums, major home appliances, sewing machines, water treatment, plumbing, heating equipment, and items with return policy period less than 30 days are not covered by the extended Holiday Return Policy.  Christmas season items (trees, decorations, etc.) cannot be returned after December 25. Christmas items purchased after December 25 are final sale and cannot be returned. Terms of standard policy (including, but not limited to, non-returnable items, restocking fee, original packaging, etc.) apply.


If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below). For most items, you have 30 days from the date of your original purchase to make a return with the exceptions noted below.


Mattresses, foundations, bed frames, and head and footboards must be returned within 7 days of purchase and must be in the original unopened sealed bag.  Mattresses or foundations that are damaged, soiled, infested, stained or missing law tags cannot be returned. Adjustable base beds/foundations cannot be returned.   

Indoor upholstered furniture, including recliners and sofas must be returned within 7 days of purchase.  Ready to Assemble furniture and infant furniture must be returned within 30 days of purchase.

No returns on Valentine, Easter, Christmas, and Halloween product after the holiday. Holiday season items purchased after the holiday are final sales and no returns will be accepted.

Custom and personalized items, including custom jewelry cannot be returned.  Special orders, prescription drugs, and gift cards cannot be returned.

Opened music, movies, software, video games, and collectibles cannot be refunded, but if defective, they can be exchanged for an identical item.  

Some items with open packaging or labels and tags that have been removed, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, breast pumps, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry and watches are not eligible for return and will only be exchanged for an identical item or a substantially similar item of equal value.

Items damaged, altered, or abused after delivery to the customer cannot be returned.

Delivery, labor and/or installation fees cannot be refunded.

If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.

Where appropriate, refunds will be issued in the same form as the original method of payment with the exception of purchases made by check where the refund will be made in cash.  Returns with a gift receipt will either be exchanged or refunded in the form of a gift card.   It may be necessary to ask for identification in connection with return or exchange.   We reserve the right to limit or decline a refund or exchange. 

After the relevant time period for exchange or return has passed, the manufacturer’s return policy applies.

Price Adjustments for In-Store Kmart PurchasesPrice adjustments will be given on prior Kmart in-store purchases that go on sale within 7 days of purchase. You must bring in your original sales receipt to receive the adjustment. Price adjustments will not be given on online prices, door busters, holiday or seasonal merchandise or merchandise that is on clearance.

Marketplace Items partners with Marketplace sellers - third party businesses who sell items on our website. These items cannot be returned or exchanged to a Kmart warehouse or at your local Kmart store.

All returns of products sold and fulfilled by a third-party seller, including damaged and incorrect products must be returned directly to such third-party seller.

Each seller has individual return policies & requirements for returns. You can find these on Marketplace seller page, which can be found by clicking on the name of the seller from the product page and then on the seller's return policy link.

For items sold by a Kmart Marketplace vendor and Fulfilled by Kmart, returns can be made via shipping to the Kmart facility indicated on your packing slip. Returns may not be made to a Kmart store location.

Please note that Kmart does not support returns for international orders sold or fulfilled by a third-party seller at this time. All international sales of products sold or fulfilled by these third-party sellers are final.

Learn more about Kmart Marketplace


Promotional Offers

In the event of a return of items purchased in connection with a gift or award card promotion, all or a portion of the card amount may be deducted from any refund or exchange (please note that certain Award Cards may have a date on which they expire, which will be indicated on the face of the card). When returning items in which a free or bonus item was also provided as part of the purchase, the value of the free or bonus item may be deducted from any refund or exchange, unless the free or bonus item is also returned unused.  When making a purchase as part of a multiple-buy discount (for example, “buy one get one free”) the value of the discount will be pro-rated among all items that are part of the multiple buy.   If some but not all of the items that are part of the multiple buy are returned, the refund or exchange amount will be the amount paid for the items returned less the pro-rated discount.   Refunds and exchanges may also be reduced if a discount was given at the time of purchase conditioned upon a bundled purchase, and some but not all of the items that were part of the offer are returned.   Points earned by a Shop Your Way Member on an item that is returned will be removed from his/her Shop Your Way account.  If there are insufficient points in the account to be removed, the refund or exchange amount may be reduced by the value of the points shortfall. See for more details.